Midford services and returns policy

CUSTOMER SUPPORT

Midford has an established network of Territory Managers & a dedicated Customer Service team. We pride ourselves on exceptional service & sound advice, so give us a call. We would love to help you.

MINIMUM ORDERS

Minimum order value is $150. Orders under the minimum order value will incur a surcharge of $15. Minimums may also apply to selected styles. Midford shirts are only available in packs of 6 per colour, per size. Please note, orders in multiples less than 6, will be rounded up to the nearest multiple. A minimum order of 10 units per style/colour applies to schoolbag orders, and all orders must be placed in multiples of 5. Orders in multiples less than 5, will be rounded up.

STOCK AVAILABILITY

Although we try to do our best, we cannot guarantee that we will have all items in stock permanently. Due to unforeseen demand we may be out of items from time to time. If an item is out of stock we will advise you of any shortages at time of order placed. The items on back order will be forwarded to you separately. When ordering plain stock schoolbags, please allow 10-15 working days. For printed stock schoolbags, allow 15-20 working days.

QUALITY GUARANTEE

Since 1946, all Midford garments have been sourced, manufactured and tested to the highest Australian Standards to ensure consistency of product & workmanship. At Midford we know that with everything school kids get up to, their uniform needs to be made to last. We ensure the highest standards are met so that we can deliver the best product to you.

We appreciate hearing from our customers.

Please call: 1800 TEL MID (835 643)

Fax: 1800 FAX MID (329 643)

Email: info@midford.com.au

SCHOOLBAG WARRANTY PROCEDURE

Call our customer service team on 1800 TEL MID (835 643) to report your claim. Our friendly team will assess the claim & discuss any repairs/replacements.

FREE DELIVERY AUSTRALIA WIDE

No matter where you are, we offer fast FREE DELIVERY direct to your door, anywhere in Australia for orders over $150. Except schoolbag MB01 Universal Trolley Bag where freight will be charged. Any requested express or guaranteed service will incur a freight charge.

RETURNING PRODUCT

Garments must be returned within 7 days from invoice date, unworn, unwashed & with tags.

For all customer initiated returns, there is a 10% handling fee. Goods will only be accepted if they are in their original condition, free of any markings & damage. In this case, the customer will pay the return freight to the Midford warehouse in Sydney.

We will not accept the return of goods if:

  • Goods are damaged in the washing machine or dryer where the care instructions have not been followed correctly.
  • Goods have suffered from normal wear & tear, accident or mishandling.
  • Goods have been shop soiled or have been discoloured due to lengthy periods of time in the store.
  • Goods are discontinued styles.
  • Goods are indent or Made to Order.
  • You change your mind or order the wrong style, colour or quantity.

The company will consider claims for:

  • Goods that are faulty or defective as a result of faulty workmanship or materials.
  • Short delivery claims notified to Midford Head Office within 7 days of invoice.

Original invoice number must be supplied before claim can proceed.

Returns must be sent by the customer within 7 days of invoice, direct to the Midford Head Office.

The company will accept freight charges on returned goods provided the return has been duly authorised by a company representative & provided the goods are returned via the carrier nominated by the company.

Contact Customer Service to Request for Credit. A Returns Authorisation Number (R.A.N) will be issued.

Goods sent without an R.A.N will be returned to the customer at their cost.

MIDFORD HEAD OFFICE

Georges Apparel Pty Ltd, 75 Ashford Avenue, Milperra, 2214.

Customer Service Toll Free: 1800 TEL MID (835 643)

DISCLAIMER

The information in the catalogue/website has been published by Georges Apparel Pty Ltd t/a Midford. While every effort has been made to capture the true likeness of colour, the products & images in this catalogue are for illustrative purposes only.

Products are subject to availability. No part of the catalogue/website may be reproduced without the written consent of Midford. All prices stated are wholesale (exclusive of GST) and are subject to change at the discretion of Midford.

COPYRIGHT

All catalogue/website design, text, graphics, selection and arrangement are Copyright

Please wait...