Midford Returns Policy

Returning Product

Garments must be returned within 7 days from invoice date, unworn, unwashed & with tags.

For all customer initiated returns, there is a 10% handling fee. Goods will only be accepted if they are in their original condition, free of any markings & damage.  In this case, the customer will pay the return freight to the Midford warehouse in Sydney.

We will not accept the return of goods if:

• Goods are damaged in the washing machine or dryer where the care instructions have not been followed correctly.
• Goods have suffered from normal wear & tear, accident or mishandling.
• Goods have been shop soiled or have been discoloured due to lengthy periods of time in the store.
• Goods are discontinued styles.
• Goods are indent or Made to Order.
• You change your mind or order the wrong style, colour or quantity.

The company will consider claims for:

• Goods that are faulty or defective as a result of faulty workmanship or materials.
• Short delivery claims notified to Midford Head Office within 7 days of invoice.

Original invoice number must be supplied before claim can proceed.

Returns must be sent by the customer within 7 days of invoice, direct to the Midford Head Office. 

The company will accept freight charges on returned goods provided the return has been duly authorised by a company representative & provided the goods are returned via the carrier nominated by the company.

Contact Customer Service to Request for Credit. A Returns Authorisation Number (R.A.N) will be issued.

Goods sent without an R.A.N will be returned to the customer at their cost.

Midford Head Office

Gazal Apparel Pty Limited, 3-7 McPherson Street, Banksmeadow NSW 2019

Customer Service Toll Free: 1800 TEL MID (835 643)